Mediation platform and dispute resolution

For any delivery problem, please contact us at delivery@passion-radio.com so that we can open a complaint to the carrier company.

In the event that you encounter a problem with an item of equipment ordered, you must first contact us by email at the following address: mediation@passion-radio.com and detail the precise nature of the problem encountered.

We recommend attaching, if applicable, a photo or video of the problem, the conditions of use and configuration of the equipment.

We will do our best to provide you with an answer by email within 48 to 72 hours maximum, on working days.

Find below our delivery conditions, the material return and warranty conditions and our terms of sale.

European Platform for Online Dispute Resolution (ODR)

In the event that the intervention of our support would not have made it possible to find a solution, the European Commission provides the Online Dispute Resolution (ODR) platform to help European consumers in the event of a conflict with companies based in the European Union: https://ec.europa.eu/consumers/odr/

Before entering the mediator, it is mandatory to have contacted us beforehand to try to settle the dispute. If you have not already done so, we invite you to contact us by email at the following address: mediation@passion-radio.com